Refund policy

You have the right to withdraw within 14 days. You do not need to give any reasons for your withdrawal. The withdrawal period is 14 days from the date on which you or a third party appointed by you (who is not the carrier) takes possession of the goods.

In the case of a single order consisting of several goods, this 14-day period begins when you or the third party appointed by you have taken possession of the last product. In the case of a single order consisting of several parts or items, this 14-day period begins when you or the third party mandated by you take possession of the last part.


You must inform us of your willingness to exercise your right of withdrawal at the following address:

SARL OKO (limited liability company), 10 rue Portalis, 75008 Paris, miron@zebres.paris, +33 1 43 36 59 53.


Your declaration, made by e-mail, fax, or postal letter, must explicitly express your wish to cancel the contract. To do so, we provide you with a cancellation model (see below).

In order to comply with the cancellation period, you only need to send the letter before expiry of the 14-day cancellation period.


If you withdraw from the contract, we are obliged to refund all payments we have received from you, including postage, immediately (except for any additional costs due to a specific delivery option that is more expensive than standard delivery) and no later than 14 days from the date of receipt of your letter/e-mail/fax. Refunds will be made via the payment method you used to place the order, unless otherwise agreed with you. No charge will be made to you in connection with this refund.


For goods delivered by post, you must return them to us within 14 days of receipt by you of our notification informing you of the cancellation of the contract. You will be responsible for shipping costs.


For goods delivered by other means, we will organise the return. The costs are also your responsibility and are estimated at the sum corresponding to the shipment of equivalent goods.

In the event of a loss in value of a product, which results from unjustified handling on your part, you will have to pay compensation.


Model letter of withdrawal:

SARL OKO (limited liability company), 10 rue Portalis 75008 Paris, miron@zebres.paris

I/we (*) undersigned terminate the contract concluded by me/us concerning the purchase of the following goods : (...)

Ordered on (*)/received on (*)

Name of client(s)

Address of the customer(s)

Signature of client(s) (if by mail)

Date

(*) Delete as appropriate